Privacy and cookies policy

PRIVACY AND COOKIES POLICY

1. Who are we? We are Caranx-caranx, SL and we process your personal data. This means that we are responsible for how we use and protect your data. 

2. What do we use your data for? We will use your data (which we have obtained online or in person), among other purposes, to process your registration as a user, manage the purchase of our products, answer your questions, as well as, if you wish, to send you news and information about new products in the shop, special offers or promotions.

3. Why do we use them? We are authorised to process your data for a number of reasons. The main reason is that we need to process your data to perform the contract you accept with us when you register and make a purchase or use a service, although there are other reasons that legitimise us to do so, such as our interest in being able to help you if you have any doubts about a product, or to allow us to send you our newsletter, in the event that we intend to tell you something about the shop that we believe may be of interest to you.

4. Who do we share your data with? Basically with no one, as our company has no subsidiaries or external partners, but we may do so with external service providers located inside or outside the EU.

5. Your rights. You have the right to access, correct or delete your personal data. In some cases, you also have other rights, for example, to object to our use or transfer of your data, as explained in detail below.

We invite you to read our full Privacy and Cookie Policy below to understand in detail how we will use your personal data and what rights you have in relation to it.

This is a long read, but before you start it's important to know...

In this Privacy and Cookies Policy you will find all the important information about the use we make of the personal data of our customers and users in Caranx-caranx, SL.

We want to be transparent about what we do with your personal data, so that you understand the implications of the practices we carry out or the rights you have in relation to your data:  

We make the information in this Privacy and Cookies Policy available to you on an ongoing basis, which you can consult whenever you feel it is appropriate and also, as you interact with us, you will be provided with information about each processing of your personal data.

Some of the names we will use in this Privacy and Cookie Policy: 

when we talk about our Company, we will refer to our website: www.caranx.net

1. Who is the data controller?

The person responsible for the processing of your data is:

Caranx-caranx. SL, a company that currently operates in Spain and the rest of the world selling specialised fishing equipment, hereinafter Caranx.net.

Postal address: C/Guadalajara, 3ª 28860 Paracuellos de Jarama Madrid Spain e-mail pedidos@caranx.net

2. For what purpose do we process your personal data?

Depending on the products or services you want to take advantage of, we will need to process some data or others, which in general will be, depending on the specific case, the following: 

your identification data (e.g. your first name, last name, language and country from which you contact us, contact details, etc.);

financial and transactional information (e.g. your payment or card details, information about your purchases, orders, returns, etc.); 

connection, geolocation and navigation data (in case you interact with us from your mobile phone, for example);

commercial information (for example, if you are subscribed to our newsletter), 

data about your tastes and preferences.

Please note that, when we ask you to complete your personal data to give you access to the Company, we will mark some fields as mandatory, as these are data we need to provide you with the best service. Please note that, if you choose not to provide this information, you may not be able to complete your registration and therefore not be able to finalise your purchase or request for information.

Depending on how you interact with our Company, we will process your personal data for the following purposes:

1. To manage your registration as a user of the Company.

In the event that you decide to register as a user of our Company, we need to process your data to recognise you as a user of our Company and to give you access to the products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through our Customer Service: https://www.caranx.net/contacte-con-nosotros.html

 2. For the development, fulfilment and execution of the contract of sale or services that you have contracted with the Company Caranx.net.

This purpose includes the processing of your data mainly for the following purposes:

Contact you in relation to updates or informative communications related to the products or services contracted, including sending quality surveys on the products or services provided. 

Manage the payment of the products you purchase, regardless of the payment method used. For example:

If, when purchasing any of our products through the Web, you choose to activate the functionality of saving your card details for future purchases, we need to process the data indicated for the activation and development of said functionality. The consent to the activation of this functionality allows your payment details to appear autocompleted in subsequent purchases so that you do not have to re-enter them in each new process, and they will be understood to be valid and in force. You will be able to modify or delete your cards at any time through your registered user account on the Website.

Activate the necessary protection mechanisms to prevent potential fraud against you and against Us during the purchase process. If we consider that the transaction may be fraudulent, this treatment may result in the blocking of the transaction.

To process possible returns once you have made a purchase and to deal with requests for information about the availability of equipment and product reservations.

For billing purposes and to provide you with invoices for purchases you have made with the Company. 

To guarantee the use of Gift Vouchers (Coupons).

3. To deal with the requests you make to us through the Customer Service channels.

We only process the personal data that is strictly necessary to deal with or resolve your application or request.

4. For marketing purposes This purpose includes the processing of your data for, mainly:

As you subscribe to our Newsletter, we will process your personal data to process your registration, including sending you personalised information about our products or services by various means (such as email or SMS).

Therefore, please note that this data processing involves the analysis of your user or customer profile to establish what your preferences are and therefore which products and services may be most suited to your fishing technique when it comes to sending you information. For example, depending on the products you have clicked on, we will make suggestions about more material that may be of interest to you.

Remember that you can unsubscribe from the Newsletter at any time and at no cost through the "Contact us" section of the Company, and through the indications that we provide you with in each communication.

To carry out promotional actions. By participating in any promotional action, you authorise us to process the data you provide depending on each promotional action and we can notify them through various means such as social networks or in the Company itself. In each promotion in which you participate you will have available the legal bases and you will find more detailed information about the processing of your data. 

Disseminate in the Company or through our social media channels photographs or images that you have shared publicly, always with your consent.

5. Usability and quality analysis to improve our services.

If you access our Company, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand how users interact with our Platform and thus be able to introduce improvements to it.

In the same way, we sometimes carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

3. What is the legal basis for processing your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained below:

Purpose Legitimation

1. Processing your registration as a user of the Company

The processing of your data is necessary for the execution of the requirements that regulate the use of the Company. In other words, in order for you to register as a user of the Company, we need to process your personal data, otherwise we would not be able to process your registration.

In the event that you choose to use access or login via a social network, the reason why we are entitled to process your data is the consent you give when you authorise the transfer of your data from the social network itself.

2. Development, fulfilment and performance of the contract of sale or service contract

The processing of your data is necessary for the performance of the purchase or service contract that binds us to you.

It is possible that some data processing in connection with the purchase procedure may be triggered only at your request or with your consent, such as the storage of payment (card) data for future purchases or to inform you of the availability of our products. In these cases, the basis on which we process your data is your consent. 

We consider that we have a bona fide interest in making appropriate checks to reveal and prevent possible fraud when you make a purchase. We understand that the processing of this data is positive for all parties involved in the payment of a purchase and in particular for the customer as it allows us to put in place means to protect you against fraud attempts by third parties.

3. Customer Service We believe that we have a legitimate interest in dealing with any requests or questions you make to us through the various means of contact that we make available to you. We believe that the processing of this data is also beneficial to you in that it enables us to provide you with a good service and to help you with any queries you may have. 

When you contact us for the management of incidents concerning your order or the product/service purchased through the Company, the processing is unavoidable for the execution of the purchase contract.

When your query is related to the exercise of the rights about which we inform you below, or claims related to our products or services, what legitimises us to process your data is the fulfilment of legal obligations on our part.

4. Marketing  

The lawful basis for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive personalised information through various means, or when you agree to the lawful basis for participating in a promotional action or for posting your photos on the Company or on our social media channels. 

In order to present you with personalised information, we believe we have a legitimate interest to complete a profile with the information we hold about you (such as your browsing, preferences or purchase history) and the personal data you have provided us with such as age or language, as we believe that the processing of this data is also beneficial to you because it allows you to improve your user experience and access information in accordance with your preferences. 

5. Usability and quality analysis

We assume that we have a legitimate interest in analysing the usability of the Company and the degree of user satisfaction as we believe that the processing of this data is also beneficial to you because the purpose is to improve the user experience and provide a higher quality service. 

4. How long will we keep your data for?

The length of time we keep your data will depend on the purposes for which we process it, as explained below:

Purpose 1. To process your registration as a user of the Platform.

Retention period: We will process your data for as long as you remain a registered user (i.e. until you decide to unsubscribe).

Development, fulfilment and execution of the contract of sale or services.

Retention period: We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service.

On some occasions, we will only process the data until such time as you decide, as is the case of the payment data (card) that you have asked us to store for possible future purchases. 

Purpose 3. Customer service 

Retention period: We will process your data for as long as it is necessary to deal with your request.

Purpose 4. Marketing 

Retention period: we will process your data until you unsubscribe or cancel your subscription to the newsletter.

If you participate in promotional activities, we will retain your data for a period of six (6) months after the end of the activity.

Subject 5. Usability and quality analyses

Retention period: We will treat your data carefully for as long as we carry out a specific action or quality survey or until we anonymise your browsing data.

Irrespective of the fact that we process your data for the time strictly necessary to fulfil the relevant purpose, we will subsequently keep them appropriately stored and preserved for as long as any liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the statute of limitations has expired in each case, we will delete the personal data.

5. Will we share your data with third parties?

In order to fulfil the purposes indicated in this Privacy and Cookies Policy, we may give access to your personal data to third parties that support us in the services we offer you, namely:

Financial institutions 
fraud detection and prevention agencies 
technology service providers 
logistics, transport and delivery service providers and partners 
customer service providers 
marketing and advertising service providers and service partners.
Due to service efficiencies, some of the above providers are located in territories outside the European Economic Area that do not provide a level of data protection equivalent to that of the European Union, such as the United States. In such cases, we inform you that we transfer your data with appropriate safeguards and always keep your data secure:

6. What are your rights when you provide us with your data?

We guarantee to respect the privacy of your personal data and to support the exercise of your rights. We have agreed that you can exercise these rights free of charge by sending us an e-mail to this address pedido@caranx.net, simply indicating the reason for your request and the right you wish to exercise. If we consider it necessary in order to identify you, we may ask you for a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis on which we process your data, you have the right to:

Request access to the data we hold about you. We remind you that if you are a registered user of the Company you can also consult this information in the section corresponding to your personal data. 
Request that we modify the data we already have about you. Remember that if you are a registered user of the Company you can also access the section corresponding to your personal details in your account to modify or update your personal details. In any event, please note that by providing us with your personal information in any way, you warrant that it is true and accurate and you agree to notify us of any changes or modifications to your personal information. Any loss or damage caused to the Company or the Company's manager or any third party by reason of the provision of erroneous, inaccurate or incomplete information on the registration forms shall be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not that of third parties, except as permitted in this Privacy and Cookie Policy.  
Request that we delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or where we no longer have the legitimacy to do so. 
Request that we restrict the processing of your data, which means that in certain cases you may request that we temporarily suspend the processing of your data or keep it longer than necessary when you may need it. 
If you have given us your consent to process your data for any purpose, you also have the right to withdraw your consent at any time. Some of the ways in which you can withdraw your consent are explained in section 2 where we explain the purposes for which we process your data. 

Where we are entitled to process your data on the basis of your consent or for the performance of the contract, as explained in section 3, you also have the right to request portability of your personal data. This means that you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that it can be transmitted to another entity directly, where technically possible.

Moreover, where the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular: the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php). 

7. What happens if you provide us with third party data?

We offer functionalities or services that require us to process the Personal Data of a third party that you provide to us, such as in the case of activating and sending the Gift Card or managing the Gift Voucher application. If you provide us with Personal Data of third parties, you warrant that you have informed them about the purposes for which and the manner in which we need to process their personal data. 

8. Changes to the privacy and cookie policy

We may change the information contained in this Privacy and Cookie Policy from time to time as we deem appropriate or necessary. If we do so, we will notify you in various ways throughout the Company (for example, through a banner or pop-up), or we will notify you at your email address when the change in question is significant to your privacy, so that you can review the changes, assess them and, if appropriate, object or unsubscribe to any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent point of information on our website. 

9. Cookie information

We use cookies and similar devices to facilitate your browsing of the Company, to understand how you interact with Us and, possibly, to be able to show you advertising based on your browsing habits. Please read our Cookie Information to learn more about the cookies and similar devices we use, their purpose and other information of interest.  

Cookie Information

What is a Cookie?

A Cookie is a small text file that a website places on your PC, phone or any other device, with information about your browsing on that site. Cookies are necessary to make browsing easier and more user-friendly, and they do not harm your computer.

Although the general term "Cookie" is used in this policy, as it is the main method of storing information used by this website, the browser's "Local Storage" space is also used for the same purposes as Cookies. In this sense, all the information included in this section is equally applicable to this "Local Storage".

What are Cookies used for on this website?

Cookies are an essential part of how our website works. The main purpose of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, country, etc.) during browsing and on future visits.

The information collected in Cookies also allows us to improve the website by estimating numbers and patterns of use, adapting the website to the individual interests of users, speeding up searches, etc. 

Occasionally, if we have obtained your prior informed consent, we may use Cookies, tags or other similar devices to obtain information that allows us to show you from our website, those of third parties, or any other means or advertising based on the analysis of your browsing habits. 

What are Cookies NOT used for on this website?

We do not, under any circumstances, store sensitive personally identifiable information such as your address, password, credit or debit card details, etc., in the Cookies we use. 

Who uses the information stored in the Cookies?

The information stored in the Cookies on our website is used exclusively by us, with the exception of those identified below as "Third Party Cookies", which are used and managed by external entities to provide us with services requested by us to improve our services and the user experience when browsing our website. The main services for which these "third party Cookies" are used are to obtain access statistics and to guarantee the payment operations carried out. 

How can I prevent the use of Cookies on this website?

If you prefer to avoid the use of Cookies on this page, taking into account the above limitations, you must firstly disable the use of Cookies in your browser and, secondly, delete the Cookies stored in your browser associated with this website. 

This possibility to prevent the use of Cookies can be carried out by you at any time. 

How do I disable and delete the use of Cookies?

To restrict, block or delete Cookies from this website you can do so, at any time, by modifying the configuration of your browser in accordance with the guidelines indicated below. Although the configuration of each browser is different, it is usual for the configuration of Cookies to be made in the "Preferences" or "Tools" menu. For more details on the configuration of Cookies in your browser, please consult the "Help" menu of your browser.

What specific Cookies does this website use and for what purposes?

Below is a table with the Cookies, tags or other similar devices used by this website, along with information on the purpose, duration and management (own or by third parties) of each of them.

Technical and personalisation cookies: identification and authentication cookies, navigation cookies, interface personalisation cookies, favourites cookies...

These cookies are used to identify the user during the session, prevent the user from having to repeat authentication processes on the website, speed up some website processes, remember selections made during the session or on subsequent accesses, remember pages already visited, etc. COOKIES PURPOSE DURATION MANAGEMENT

User identification

They are used to identify and authenticate the user. They also contain technical data of the user session, such as connection timeout, session identifier, etc. Session Own

Session ID

These identify the user's http session. They are common in all web applications to identify requests from a user in a session. Session Owned

Browsing state

They allow to identify in which navigation state the user is (start of the session, first page, first access, state of a scroll, state of a vote, etc.).  Own session

User selections

These store the session values selected by the user, such as shop, language, currency, products, size, etc. Own Session

Favourites and last selections

These allow the user's favourite selections (of shops, for example) or last selections (of shops, products, consent to the installation of cookies, etc.) to be remembered on subsequent accesses to the website. Persistent Own

Shopping cart

They store information about the shopping cart, as well as the user identification data associated with the shopping cart. Session Proprietary Protocols Allow to manage changes between secure (https) and non-secure (http) domain (protocol).